1. About Us
Las Gents Fashion is a professional tailoring company based in the UAE. The company specializes
in designing and producing high-quality traditional Arabic, Kuwaiti, and Omani garments. All
products are made based on individual customer requirements, ensuring a personalized and
premium tailoring experience.
2. Measurements
Customer measurements are taken directly by our trained and experienced staff at our shop or any
designated location arranged by the company. Since our team handles the measurement process,
we ensure accuracy and professional handling. However, any changes requested after
measurements are confirmed may result in additional charges and may also affect delivery
timelines due to rework requirements.
3. Custom Orders
All garments produced by Las Gents Fashion are custom-made according to customer-selected
design, fabric, and style preferences. Once the production process has started, changes,
modifications, or cancellations are not permitted, as each item is uniquely tailored for the customer.
4. Order Confirmation & Advance Payment
To confirm any order, customers must complete a proper confirmation process. This includes
selecting the design, finalizing fabric choices, and confirming all order details. Additionally, a 50%
advance payment of the total order value is required before production begins.
This advance payment is necessary to secure the order, reserve materials, and initiate the tailoring
process. It represents a commitment from the customer to proceed with the order. The remaining
50% balance must be paid upon delivery or at the time of collection.
5. Pricing & Payment
All prices are determined based on fabric quality, design complexity, and customization
requirements. Prices may vary depending on customer selections. The company reserves the right
to update or adjust pricing before final order confirmation.
6. Delivery Time
Delivery timelines are estimated based on workload, fabric availability, and order complexity. While
we aim to complete orders within the expected timeframe, delays may occur due to operational
factors or external conditions beyond our control.
7. Cancellation Policy
Orders may only be cancelled before the production process begins. Once production has started,
cancellation requests cannot be accepted as the garment is already being custom-made specifically
for the customer.
8. Refund Policy
Since all products are custom-made according to individual customer specifications, refunds are
generally not provided. Refunds will only be considered in cases where a verified error has
occurred from the company’s side, such as delivering the wrong item compared to the confirmed
order.
9. Quality Assurance
Every garment is carefully handcrafted by skilled tailors to ensure high-quality finishing. Minor
variations in stitching, design, or finishing are natural in handmade tailoring and are not considered defects.
10. Responsibility
The company is not responsible for delays or issues caused by third-party courier services,
customs clearance, or any unforeseen external circumstances beyond reasonable control.
